Yolanda Arroyo

Service Representative, LAPD

As a police service representative for the Los Angeles Police Department (LAPD) at its West Hills call center, Local 3090 member Yolanda Arroyo is always just a call away from life or death situations.

That responsibility keeps her motivated.

"That's what makes the job rewarding for me," she said. "That's when you're really helping people and you're reminded why you do what you do for a living."

Arroyo has been on the job for the last 12 years. On any given day, she might find herself fielding emergency calls as a 9-1-1 dispatcher, overseeing radio frequencies or instructing less senior operators on how to work with police officers out in the field. She's also bilingual and is often a point person for incoming calls from Spanish speakers. No two days are alike, and that's just how she likes it.

"Each day can be different," Arroyo said. "That's one of the things I like about the job. There is variety in the things you can do. It's not the same thing every day."

Arroyo isn't always able to attend Local 3090 meetings because of a busy life outside of work. However, that doesn't mean she doesn't value her membership.

"Our union is so important because they can be educated on matters we're not even aware of and help us fight for our rights at work," she said. "Union reps are guides to help us. Whether it's negotiating pay raises or fair break requests, the union fights for us."

When she's not tied up on the LAPD phone lines or communicating with the men and women in blue over radio, Arroyo maintains an active lifestyle, hitting the gym religiously and hiking.

"I need that activity everyday after work," Arroyo said. "Our job is very stressful, not to mention it's very sedentary. It can take a toll on your body. Working out is definitely the cure for me."

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"What good is having the right to sit at a lunch counter if you can't afford to buy a hamburger?"

— Martin Luther King Jr.

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